Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") govern your access to and use of the RouteDesk website and platform (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.

2. The Service

RouteDesk provides software for auto transport brokers to manage the brokerage workflow — leads, quotes, orders, dispatch, carriers, communication, load board posting, payments, and reporting. We may add, change, or remove features over time.

3. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. You must be at least 18 years old and use the Service for business purposes.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Send unsolicited communications or use customer data in violation of applicable telemarketing, anti-spam, or privacy laws.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer or resell the Service except as expressly permitted.

5. Customer data

You retain all rights to the data you submit to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Service. Our handling of personal information is described in our Privacy Policy. You are responsible for the accuracy and lawfulness of the Customer Data you submit.

6. Subscriptions and fees

RouteDesk is offered through Early Access and paid subscriptions. Pricing is custom and agreed with you in writing. Fees are non-refundable except as required by law or expressly stated in your order. We may change pricing on renewal with reasonable notice.

7. Third-party services

The Service integrates with third-party services such as Central Dispatch, Super Dispatch, and payment processors. Your use of those services is governed by their own terms, and we are not responsible for third-party services. Integrations may change or become unavailable.

8. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by RouteDesk and its licensors and is protected by intellectual property laws. These Terms do not grant you any rights in the Service except the limited right to use it as permitted here.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, RouteDesk will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim will not exceed the amounts you paid for the Service in the twelve months preceding the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. Upon termination, your right to use the Service ceases; provisions that by their nature should survive will survive.

12. Governing law

These Terms are governed by the laws of the jurisdiction in which RouteDesk is established, without regard to conflict-of-laws principles. [Governing-law and venue to be finalized — placeholder pending counsel review.]

13. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact us

Questions about these Terms? Email us at info@routedesk.com.